Frequently Asked Questions
Everything you need to know about your GravaStar gear.
What makes GravaStar products unique compared to other electronics?
GravaStar merges high-performance audio and charging technology with a distinct sci-fi, mecha-inspired aesthetic. Each product is crafted from premium materials like zinc alloy and features hand-painted details to ensure a high-end, collectible feel.
How long does shipping take for my order?
Orders are typically processed within 1-2 business days. Standard international shipping usually takes 7-15 business days, while express shipping options are available at checkout for faster delivery.
What is your return policy for GravaStar gear?
We offer a 30-day return policy for items in their original packaging and condition. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
Do GravaStar speakers and earbuds come with a warranty?
Yes, all GravaStar electronics come with a 12-month limited warranty that covers manufacturing defects in materials and workmanship from the date of purchase.
Can I pair two GravaStar speakers together for stereo sound?
Most of our Bluetooth speakers, including the Mars Pro and Venus series, support TWS (True Wireless Stereo) pairing, allowing you to connect two speakers for an immersive 2.0 stereo experience.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods depending on your shipping destination.